Privacy Policy

At Pluvella ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information including:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number (if provided)

  • Payment information (processed securely by our payment providers)

  • Order history

  • IP address

  • Device information

  • Browser type

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send marketing emails if you have opted in

Payment Information

We do not store your full payment card information.

Payments are securely processed through trusted third-party payment providers, such as Shopify Payments, Shop Pay, PayPal, or other payment methods available at checkout.

Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Order fulfillment providers

  • Website hosting and analytics providers

  • Fraud prevention services

  • Government authorities when required by law

We do not sell your personal information.

Order Fulfillment

To fulfill your orders, we share the information necessary to process and ship your purchase with our fulfillment partner.

This may include your:

  • Name

  • Shipping address

  • Contact information

  • Order details

Your information is shared only as necessary to fulfill your order.

Cookies

Our website uses cookies and similar technologies to:

  • Keep you logged in

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Personalize your shopping experience

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or opt in to receive promotional emails, we may send you updates about new products, promotions, and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Meet legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Request a copy of your personal information

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pluvella

Email: pluvella1@gmail.com