PRIVACY POLICY

Last updated: June 6, 2026

At Pluvella, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, sign up for marketing emails, or contact us.

Our store is hosted on Shopify.

Information We Collect

When you visit or use our website, we may collect the following information:

• Personal information such as your name, email address, phone number, shipping address, and billing address

• Payment information, processed securely by third-party payment providers

• Order details, including products purchased and transaction history

• Customer service messages sent to us by email

• Marketing preferences, such as whether you subscribed to our email list

• Technical information such as IP address, browser type, device type, pages viewed, products viewed, and browsing behavior on our website

We do not directly store your full payment card details.

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and service messages

• Provide customer support

• Improve our website, products, and customer experience

• Send promotional emails or offers if you choose to subscribe

• Measure website performance and advertising effectiveness

• Help prevent fraud, misuse, and unauthorized activity

• Comply with legal, tax, accounting, and regulatory obligations

We do not send SMS marketing.

Payments

We accept payments through supported payment providers, including American Express, Apple Pay, Discover, Google Pay, Mastercard, Shop Pay, and Visa.

Payment information is processed securely by Shopify and/or the relevant payment provider. Pluvella does not directly store your full card details.

Fulfilment and Shipping

We use trusted third-party fulfilment and shipping partners to help prepare, pack, and deliver customer orders.

When you place an order, we may share necessary order information with these partners, such as your name, shipping address, contact details, and order details, so your order can be processed and delivered.

Email Marketing

If you sign up for our email list, we may send you emails about Pluvella products, offers, launches, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at pluvella1@gmail.com.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to improve your browsing experience, understand website performance, remember preferences, and support advertising.

These technologies may collect information such as your IP address, device type, browser type, pages viewed, products viewed, items added to cart, purchase activity, referral source, and interactions with ads or emails.

We may use Shopify analytics, Meta Pixel, TikTok Pixel, Google Analytics, Google Ads, or similar tools.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information for money.

We may share your information with trusted service providers where necessary to operate our store and provide our services, including:

• Shopify, our ecommerce platform

• Payment processors

• Fulfilment and shipping partners

• Email marketing providers

• Analytics providers

• Advertising platforms

• Customer support tools

• Professional advisers, where necessary

• Government authorities or regulators, where required by law

Some advertising or analytics activities may be considered “sharing” or “selling” under certain US privacy laws because they involve third-party tracking technologies for targeted advertising.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of your personal information

• Opt out of marketing emails

• Opt out of certain targeted advertising or data sharing, where applicable

• Request information about how your personal information is used or shared

To make a privacy request, contact us at pluvella1@gmail.com.

We may need to verify your identity before completing certain requests.

California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of certain sale or sharing of personal information.

Pluvella does not sell personal information in exchange for money. However, some advertising or analytics activities may be considered “sharing” or “selling” under certain privacy laws.

To submit a California privacy request, contact us at pluvella1@gmail.com.

If our store provides a “Do Not Sell or Share My Personal Information” link or similar privacy control, you may also use that option.

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Information

Pluvella does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or how your data is handled, contact us at:

Pluvella
Email: pluvella1@gmail.com