Shipping Policy

At Pluvella, we are committed to processing and delivering your order as quickly and efficiently as possible. Please read our Shipping Policy before placing an order.

Order Processing

Orders are typically fulfilled within 1–5 business days after payment has been successfully confirmed.

After an order is placed, it will remain in "New" status for approximately 2 hours. During this time, you may contact us if you need to request a cancellation or update your shipping address.

Once your order changes to "Accepted" status and enters fulfillment, it cannot be changed, cancelled, or edited.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Time

After your order has been fulfilled, estimated shipping times are:

  • Standard Shipping (USPS Ground Advantage): 2–4 business days

  • Express Shipping (USPS Priority): 1–3 business days (where available)

Estimated delivery times are:

  • Standard Shipping: Approximately 3–9 business days

  • Express Shipping: Approximately 2–8 business days

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping Locations

We currently ship only within the United States.

Multiple Shipments

Some orders may arrive in multiple packages.

This may occur if items are shipped separately or fulfilled from different warehouse locations. If your order is split into multiple shipments, you will receive tracking information for each package when available.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear after your shipping confirmation email has been sent.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Carrier delays

  • Severe weather

  • High order volumes

  • Public holidays

  • Incorrect or incomplete shipping information

  • Other unforeseen fulfillment or transportation issues

If your order is delayed, please contact us at pluvella1@gmail.com, and we will be happy to assist you.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us immediately at pluvella1@gmail.com.

Address changes can only be made while your order remains in "New" status. Once your order has entered fulfillment, we cannot guarantee that changes can be made.

Pluvella is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Missing Packages

If your tracking information shows your order has been delivered but you have not received it, please first check:

  • Around your property

  • With members of your household

  • With neighbors

  • Your building reception or mailroom

  • Your local postal carrier

If you are still unable to locate your package, please contact us at pluvella1@gmail.com, and we will do our best to assist you.

Damaged Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery at pluvella1@gmail.com.

Please include:

  • Your order number

  • A clear photo of the damaged item

  • A clear photo of the packaging

  • A brief description of the issue

We will review your claim and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pluvella

Email: pluvella1@gmail.com